Apartments
Our open plan apartments are located just behind the hotel in our car park area and are self – serviced with no daily housekeeping.
If you would like to arrange for a housekeeping visit please let our reception department before 11:00am each day and we’ll arrange with our housekeepers to visit you for £15.00 per day.
IF YOU ARE A RESIDENT AND STAYING IN THE HOTEL CONTINENTAL BREAKFAST IS SERVED:
MONDAY – SATURDAY – 7AM – 9:30AM
SUNDAY – 8AM – 10AM
RESTAURANT HOURS:
MONDAY
KITCHEN – 7AM TO 9:30AM
THE HUB – PLEASE SEE BELOW – RESIDENTS ONLY
TUESDAY
KITCHEN – 7AM TO 11AM, 12PM – 7:45PM
BAR LAST ORDERS -10PM
WEDNESDAY – THURSDAY
KITCHEN – 7AM -11AM, 12PM – 8PM
BAR LAST ORDERS 10PM
FRIDAY – SATURDAY
KITCHEN -7AM-11AM, 12PM -8PM
BAR LAST ORDERS – 10:30PM
SUNDAY
KITCHEN 8AM -10AM
BAR + RESTAURANT CLOSED FROM 10AM
Breakfast
A Light Continental breakfast is included within your daily room rate if booked directly with us and is served in Mannings Restaurant on the ground floor.
Served from 7:00am to 9:30am Monday through Saturday
Served from 8:00am to 10:00 am on Sundays.
We do offer a full range of fresh cooked to order breakfast options from our Good Morning breakfast menu.
Take a quick look at our breakfast menu:
Sorry, but we cannot provide breakfast room service.
Car Parking – the code for the passenger gate is available upon request from reception.
Our city centre prime location also offers; gated and secure CCTV monitored car parking which is available for a charge of £10 per night and you are more than welcome to leave your car in the carpark on the day you depart if you are still working or shopping in Truro.
Users of our car park do so at their own risk and the management does not accept responsibility for any damages or loss whilst parked.
Check In – Check Out Times
Our check in time is from 3:00 pm and check out is 11:00 am.
Emergency Lighting
In the event of a power failure, the hotel’s emergency lighting will be activated.
Fire Alarms
We do test or fire alarms throughout the building on a Monday morning at 11:00 am.
If you have any physical disability that may hinder your evacuation, please contact reception immediately and we will make a note on our emergency evacuation list.
An escape plan is located on the back of your door showing fire escapes, call points and extinguishers.
On the hearing the fire alarm (a loud and continuous siren) walk slowly to the nearest fire escape and following the “green walking man signs” exit out of the building.
Report to the front of the car park gates and remain there until a member of staff has arrived with a roll call.
Go Green
You can help make the difference by:
A towel hanging up means “I will use it again”
A towel on the floor means “Please exchange”
Hair Dryers & Irons
A hair-dryer can be found in your desk drawer or wardrobe along with an iron and ironing board
Heating
Apartment Heating – pre-set to 21 Celsius:
Your temperature can be maintained by turning on the small unit to the side of your bedroom door.
There will be a small on / off button in the top right – hand corner.
Open the flap in the middle of the panel to reveal the buttons.
The temperature button is the small button indicated with a small thermostat on it
To either raise or lower the temperature use the up or down button to the desired temperature – this will take a few moments for the unit to turn itself on.
If you have any problems please dial “0”
Hotel Heating:
Our heating is set to come on throughout the day (morning and evening) during the colder months of the year but you can also use the manual knobs on your radiator to either lower or raise the temperature during the winter months – right hand side knob.
If you have any problems please dial “0”
Internet Access
Free internet access is available throughout the hotel, restaurant, bar and apartments.
Wi-Fi password – diamond6.
Housekeeping
Our team are generally around until 1:00 pm each day and if you need any extra toiletries, towels or special requests please dial “0” or stop by reception.
Lounge
Our guest lounge is located is located on our mezzanine landing by room # 49 and #50 and is open from 7:00 am to 10:00 pm.
Lost Property
Lost property is stored for 3 – months from the date that it is found.
In the event you contact us and we are able to find your lost items we are very happy to return them via Royal Mail for a charge of £7.50 for smaller items up to £15.00 for larger items.
Maintenance
If there is an issue with anything in your room please dial “0” and we will report this to our maintenance department.
Recycling
We make every effort to recycle as many items as we can and in order to reduce the use of plastics we no longer place bottled water in our rooms.
We are more than happy though, to fill your water bottle with chilled water every day.
Medical Emergencies
Please call reception for out of hour’s medical assistance.
Our closet NHS facility is Three Spires Clinic on Infirmary Hill or Treliske Hospital.
Reception
Our reception desk is manned 24 – hours a day with our main team of receptionists on from 06:30 am to 10:30 pm and then our night security team take over from 10:30 pm until 6:30 am.
Restaurants in Truro
Stop by reception for latest list of local places to eat and we can give you lots of recommendations.
Telephones
Dial “0” for reception.
Room to Room Dial “2” in front of the room number that you need.
To call an apartment dial the apartment number.
Television
A variety of channels are available on Freeview.
Transportation
The bus station is located at the end of Lemon Quay.
The Railway station is a 20-minute walk away – or if you ask our reception team in advance they can help arranging a taxi for you.
Taxis
Early morning taxis in Truro can be difficult to find so please try to book in advance with a member of the reception team the night before.
Wi-Fi Password
diamond6
Edited – 17/09/26